Delivery Policy

1）Delivery method

      S.F. Express (Prepaid/ Freight collect):

       - SF EF Locker Pickup 

       - SF Business Station Pick up

       - SF Store Pickup

       - 7-11/ OK Store Pickup 

       - Direct to office/ residence

      Fee: First weight $25; Additional: $7 each 0.5kg 

      Admin. charge of $15 on any changes after confirm order.

      [Admin. charge of $15 on change to self pickup for urgent need]

      Please confirm if all info. are correct before place order, thank you!

     ※application to HK island, Kowloon & New Territories

     Tracking number will be sent to customer via email when goods are ready for delivery.

2）Delivery terms

      - Normally prepare goods for 1-2 working days after confirm order & payment (exculde order date), customer may assume receiving goods after 2 working days,          

         actual delivery date is based on the shop delivery date and the delivery time of logistics company.

      - Goods ordered from Korea need 3-5 working days after confirm order & payment (exclude order date), actual delivery date is based on the shop delivery date and delivery time of logistics company.

      - Other pre-order/ specified goods are prepared & delivered accordingly to expected delivery time as stated.

     Welcome to whatsapp +852 6017 8790 or leave a message for the stock available or delivery status, thank you.

※Only out of stock or defected goods before delivery is allowed for return or exchange.

※For queries, please send email to info.rolypolyhk@gmail.com Or via whatsapp +852 6017 8790.