Return or exchange of goods only applicable to out of stock or defected goods found before derlivery, otherwise goods returns are not accepted, customers should consider before place an order. Thank you for using Roly Poly services.
Customer may apply for return or exchange via email info.rolypolyhk@gmail.com with the following information:
- Member ID
- Order number
- Name of goods
- Contact number
- Reason for Return or Exchange
- Photo of defected goods
We shall follow up and arrange for goods return or exchange within 1-2 working days after receiving your application.
